Duration Mode of Delivery
Course duration is calculated on 20 hours per week of face-to-face
training for 66 weeks & 14 weeks of  allocated term break.Total Course Duration: 80 weeks
  • Face to face classroom based.
  • Multicultural groups in an instructor‐led learning environment.
  • Assessment in simulated environment

Qualification Overview

This qualification reflects the roles of individuals in a variety of information and communications technology (ICT) roles who have established specialised skills in a technical ICT function.

Individuals in these roles carry out moderately complex tasks in a specialist field, working independently, as part of a team or leading a deliverable with others. They may apply their skills across a wide range of industries, business functions and departments, or as a business owner (sole trader/contractor).

The specialised skills required for a wide variety of roles are listed in the Training Package.

Who can Enrol?

Target group for this program will be the international students over the age of 18 including mature aged clients who wish to further develop or formalise their skills in Information Technology systems administration and business analysis.

Recommended Pathways from the qualification

After achieving this qualification, individuals could progress to Advanced Diploma of Information Technology qualification. They may choose to advance their selected specialisation areas or expand their skills and knowledge in new areas.

Employment Pathways from the qualification

Job roles and titles vary across different industry sectors.
Possible job titles relevant to this qualification include:

  • ICT Office Manager
  • ICT Systems Administrator
  • ICT Support Administrator
  • ICT Business Analyst
  • Information systems office manager
  • Office systems administrator
  • Systems manager
  • Business analyst
  • Systems analyst

Entry Requirements

There are no formal prerequisites required to enter the Diploma of Information Technology. However, applicants must meet the following entry requirements:

English Language Requirement

Minimum IELTS score of 5.5 or PTE score of 42 or Certificate III in EAL or equivalent*.

*For equivalency of various English Languages proficiency testing, and other forms of equivalency please refer to the admissions and student selection policy available in the student’s handbook (www.glen.edu.au).


In the absence of formal English qualifications Glen Institute may proffer English Placement Test

Academic Requirement

No prior academic requirements apply for this qualification; however, Glen Institute requires successful completion of Australian Equivalent Year 12 qualification or higher.

Age Requirement

All applicants must be aged 18 years or over at the time of applying for admission to the course.

Language Literacy and Numeracy (LLN) Requirement

Applicants will be required to demonstrate their LLN capabilities &/or complete an LLN assessment prior to the commencement of the course as per the Glen Pre –training & LLN Policy & Procedure. Glen Institute uses LLN Robot platform for the assessment.


Applicants should have proficiency in digital literacy and MS Office skills (Word, Excel and Power Point). Applicants should be in possession of their personal computer (the minimum configuration should be Intel Core i3 (sixth generation or newer) or equivalent. Operating System: Microsoft Windows 10 Professional x64, Memory: 4 GB RAM, Storage: 120 GB internal storage).


BSBCRT512 Originate and develop concepts
BSBXCS402 Promote workplace cyber security awareness and best practices
BSBXTW401 Lead and facilitate a team
ICTICT517 Match ICT needs with the strategic direction of the organisation
ICTICT532 Apply IP, ethics, and privacy policies in ICT environments
ICTSAS527 Manage client problems

Elective Specialization 1

ICTNWK615 Design and configure desktop virtualisation
ICTSAS512 Review and manage delivery of maintenance services
ICTSAS518 Install and upgrade operating systems
ICTSAS524 Develop, implement and evaluate an incident response plan

Elective Specialization 2

ICTSAD507 Design and implement quality assurance processes for business solutions
ICTSAD508 Develop technical requirements for business solutions
ICTSAD509 Produce ICT feasibility reports
ICTSAS502 Establish and maintain client user liaison
ICTSAS526 Review and update disaster recovery and contingency plans


ICTICT435 Create technical documentation
ICTICT443 Work collaboratively in the ICT industry
ICTICT523 Gather data to identify business requirements
ICTICT526 Verify client business requirements
ICTPMG505 Manage ICT projects

Note: The elective units may change at college’s discretion, if necessary.