Duration Mode of Delivery
This course will be delivered over a period of 80 weeks of full-time study
where 66 weeks are academic weeks and 14 weeks of holidays.
  • Classroom-based training with simulated workplace environment
  • Assessment in simulated environment
  • Self-study and research

Course Description:

This qualification reflects the role of individuals in a variety of information and communications technology (ICT) roles who have established specialised skills in the following technical ICT function.

  • Business analysis: designing and implementing technical requirements, quality assurance processes and contingency plans for businesses
  • Systems administration: reviewing maintenance procedures and support to help troubleshoot system applications

Individuals in these roles carry out moderately complex tasks in a specialist field, working independently, as part of a team or leading a deliverable with others.

Who can Enrol:

Target group for this program will be the clients who are 18 years and above, including mature aged clients who want to establish specialised skills in business analysis and system administration areas.

Recommended Training Pathways

Pathways into the qualification

Individuals may enter this qualification without any lower-level qualification or vocational experience.

Pathways from the qualification

After achieving this qualification, individuals could progress to Advanced Diploma of Information Technology qualification.

Employment Pathways from the qualification

Possible job title includes:

  • ICT office manager
  • ICT systems administrator
  • Information systems office manager
  • Office systems administrator
  • Systems manager
  • Business analyst
  • Systems analyst

Entry Requirements

  • Applicants must be minimum 18 years of age at the time of commencement.
  • Successful completion of Australian Equivalent Year 12 qualification or higher.
  • inimum IELTS score of 5.5 or PTE score of 42 or its equivalent. For equivalency of various English Languages proficiency testing, and other forms of equivalency please refer to the Admissions and Enrolment policy available in the student’s handbook.
    Note: In the absence of formal English qualifications Glen may proffer an English Placement Test.

In addition:

  • Applicants should have basic computer and MS Office skills (Word, Excel and Power Point).
  • All VET courses students will be required to undertake LLN test to identify Language, Literacy and Numeracy capabilities at the time of Orientation (prior to commencing the courses). The outcome will help the trainers and Student Support Staff to identify the learning needs and make provisions for additional academic support where required.
  • Students must bring their own laptops to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, Screen; 10” or higher, Microsoft Office or Open Office Program, Adobe Reader and Antivirus Program.


BSBCRT512 Originate and develop concepts
BSBXCS402 Promote workplace cyber security awareness and best practices
BSBXTW401 Lead and facilitate a team
ICTICT517 Match ICT needs with the strategic direction of the organisation
ICTICT532 Apply IP, ethics, and privacy policies in ICT environments
ICTSAS527 Manage client problems

Systems administration

ICTNWK615 Design and configure desktop virtualisation
ICTSAS512 Review and manage delivery of maintenance services
ICTSAS518 Install and upgrade operating systems
ICTSAS524 Develop, implement and evaluate an incident response plan

Business analysis

ICTSAD507 Design and implement quality assurance processes for business solutions
ICTSAD508 Develop technical requirements for business solutions
ICTSAD509 Produce ICT feasibility reports
ICTSAS502 Establish and maintain client user liaison
ICTSAS526 Review and update disaster recovery and contingency plans


ICTICT435 Create technical documentation
ICTICT443 Work collaboratively in the ICT industry
ICTICT523 Gather data to identify business requirements
ICTICT526 Verify client business requirements
ICTPMG505 Manage ICT projects