Duration Mode of Delivery
52 Weeks
  • Classroom-based training with simulated workplace environment
  • Assessment in simulated environment
  • Self-study and research

Course Description

This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher-level technical skills in IT support area.

Who can Enroll

Target group for this program will be clients who are 18 years and above, including mature aged clients who have completed Certificate IV qualification within the ICT training package or similar.

Recommended Training Pathways

Pathways into the qualification
Individuals may enter this qualification after completing Certificate IV in Information Technology or similar qualification within ICT training package.

Pathways from the qualification
After achieving this qualification, individuals could progress to Advanced Diploma of Information Technology qualification.

Employment Pathways from the qualification
Possible job title includes:

  • Information systems office manager
  • IT office manager

Entry Requirements

  • Applicants must be minimum 18 years of age at the time of commencement.
  • Successful completion of Australian Equivalent Year 12 qualification or higher.
  • Minimum IELTS score of 5.5 or PTE score of 42 or its equivalent. For equivalency of various English Languages proficiency testing, and other forms of equivalency please refer to the Admissions and Enrolment policy available in the Students handbook.

In addition:

  • Applicants should have basic computer and MS Office skills (Word, Excel and Power Point).
  • Students must bring their own laptops to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, Screen; 10” or higher, Microsoft Office or Open Office Program, Adobe Reader and Antivirus Program.
  • All VET courses students will be required to undertake LLN test to identify Language, Literacy and Numeracy capabilities at the time of Orientation (prior to commencing the courses). The outcome will help the trainers and Student Support Staff to identify the learning needs and make provisions for additional academic support where required.


ICTICT509 Gather data to identify business requirements
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS501 Ensure a safe workplace
ICTICT517 Match ICT needs with the strategic direction of the enterprise


ICTWEB508 Develop website information architecture
ICTWEB429 Create a markup language document to specification
ICTWEB411 Produce basic client-side script for dynamic web pages
ICTWEB502 Create dynamic web pages
ICTWEB516 Research and apply emerging web technology trends
ICTSAD506 Produce a feasibility report
ICTSAS505 Review and update disaster recovery and contingency plans
ICTICT501 Research and review hardware technology options for
ICTICT507 Select new technology models for business
ICTPMG501 Manage ICT projects
ICTPRG502 Manage a project using software management tools
BSBADM502 Manage meetings
BSBLDR502 Lead and manage effective workplace relationships
BSBCUS501 Manage quality customer service
BSBWOR501 Manage personal work priorities and professional development
BSBRSK501 Manage risk