Duration Mode of Delivery Tuition Fee Material Fee
56 Weeks
  • Classroom-based training with simulated workplace environment
  • Assessment in simulated environment
  • Self-study and research
$8,250.00 $500.00

Course Description

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Who can Enroll

Students who would like to develop their skills and knowledge in order to create further educational and employment opportunities.Students who are seeking jobs for customer service adviser, data entry operator,general clerk, payroll officer, typist word processing operator.


Graduates at this level will have theoretical and practical knowledge and skills for work and/or further learning. Possible job titles include: Customer service adviser, Data entry operator, General clerk, Payroll officer, Typist, Word processing operator.

Entry Requirements

  • An overall IELTS band 5.5 or equivalent
  • Minimum 18 years of age at time of enrolment
  • High School Certificate (Equivalent to Australian Year 12)
  • Students may have to meet the entry criteria depending on individual
    qualification requirements.


BSBWHS302 Apply knowledge of WHS legislation in the workplace


BSBADM307 Organise schedules
BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFIA302 Process payroll
BSBFLM303 Contribute to effective workplace relationships
BSBFLM312 Contribute to team effectiveness
BSBITU302 Create electronic presentations
BSBWOR301 Organise personal work priorities and development
BSBWRT301 Write simple documents